Shipping policy

Effective Date: June 24, 2026
VicesCrystal is committed to providing reliable and transparent shipping services for all domestic United States and international customers. This policy outlines our unified shipping rules, delivery standards and after-sales logistics provisions, applicable to all orders placed on our official website.

Free Shipping Service Overview

All products in the VicesCrystal store enjoy free global standard shipping. We offer zero-fee delivery services for both US domestic orders and all international cross-border orders, with no minimum order amount required. Only individual remote areas with incomplete logistics coverage may generate additional delivery surcharges, and all extra fees will be fully displayed on the checkout page before payment confirmation to ensure customer transparency.

Order Processing Arrangement

After your order payment is successfully verified, our warehouse team will complete product inspection, packaging and shipment arrangement within 1 to 3 business days. Orders submitted on weekends, statutory holidays and major promotional peak periods will be processed sequentially on the next working day. Appropriate delayed processing may occur during high order volume periods to guarantee product packaging quality and delivery safety.

Global Delivery Cycle (US & International)

Our standard shipping covers most countries and regions around the world. The overall estimated delivery cycle for all orders is 10–22 business days after shipment. In general, United States domestic orders have a faster delivery speed, while international orders will be affected by cross-border customs review, local logistics distribution efficiency, extreme weather and regional transportation adjustments. All delivery times are reference estimates and cannot be absolutely guaranteed.

Real-Time Logistics Tracking

Once your order is dispatched from our warehouse, the system will automatically send a shipping confirmation email to your registered mailbox, which includes a dedicated tracking number and official tracking channel. Logistics information usually takes 24-48 hours to be updated and synchronized in the courier system. If your order tracking is stagnant, not updated or abnormal, you can contact our customer service team at any time for inquiry and processing.

Customs Duties and Buyer Responsibilities

Cross-border international shipments may be subject to import duties, customs clearance fees and local consumption taxes stipulated by the destination country’s customs department. All such additional charges are not included in our product prices and free shipping services, and shall be independently borne by the buyer. We strictly abide by global shipping regulations and implement true and accurate commodity declaration for all packages.

Delivery Scope Limitations

To ensure successful and safe delivery, we do not support shipping to PO boxes, military addresses, sanctioned regions and areas with unstable logistics services. We reserve the right to suspend or cancel orders that cannot be delivered normally due to regional logistics restrictions.

Abnormal Delivery After-Sales Processing

Customers shall check the package integrity and product condition immediately after receiving the goods. For damaged, defective, missing or mismatched products caused by transit problems, please retain photos and video evidence and submit a feedback application within 48 hours after delivery. For officially confirmed lost packages in transit, we support two after-sales solutions: full order refund or free re-delivery.

Order Modification and Cancellation Rules

Before the order is shipped, customers can freely modify shipping addresses or apply for order cancellation without any handling fees. Once the package enters the transit state, all order modification, cancellation and delivery interception requests will no longer be accepted. Any economic losses and additional expenses caused by customers’ voluntary refusal of delivery shall be borne by the customers themselves.

Policy Update Explanation

We retain the right to optimize and revise this shipping policy in real time according to business and industry rules. The updated terms will take effect immediately after being published on the official website. Your continued browsing, ordering and consumption behavior on our website will be deemed as recognition and acceptance of the latest policy content.

Customer Service Contact

If you have any questions about shipping cycles, logistics exceptions, delivery delays and other related problems, please contact our official support email: info@vicescrystal.shop